Effective Date: 01-08-2026
At BLUBBER, operated by DESIRE CLOTHING PRIVATE LIMITED, customer satisfaction is one of our highest priorities. We are committed to delivering premium-quality products that meet our quality standards. However, if for any reason you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions, process, and timelines for returns, exchanges, and refunds.
By placing an order on the BLUBBER website, you agree to the terms outlined in this Return & Refund Policy.
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1. Return Eligibility
Customers may request a return or exchange within 7 (Seven) calendar days from the date of delivery of the product.
To be eligible for a return, the product must:
- Be unused and unworn.
- Be unwashed and free from stains, perfume, deodorant, or any other odour.
- Be returned in its original condition.
- Include all original tags, labels, packaging, invoices, and accessories.
- Pass our quality inspection after reaching our warehouse.
Products that fail the quality inspection may not qualify for a refund or exchange.
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2. Products Not Eligible for Return
For hygiene, quality, and operational reasons, the following products are not eligible for return or exchange:
- Products that have been used, worn, or washed.
- Products returned without original tags.
- Products damaged after delivery due to customer handling.
- Products altered or modified after purchase.
- Free promotional items or complimentary gifts.
- Gift Cards, Store Credits, or Digital Vouchers.
- Products marked as Final Sale or Non-Returnable (if applicable).
BLUBBER reserves the right to reject returns that do not meet our return eligibility criteria.
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3. Exchange Policy
We understand that selecting the right size while shopping online can sometimes be challenging.
Customers may request a size exchange within 7 days of delivery, subject to:
- Availability of the requested size.
- Successful quality inspection of the returned product.
- Compliance with all return eligibility conditions.
If the requested size is unavailable, customers may choose an alternative product of equal value or request a refund, where applicable.
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4. Incorrect, Damaged, or Defective Products
If you receive:
- An incorrect product,
- A damaged product,
- A manufacturing defect, or
- An item missing from your order,
please notify our Customer Support Team within 48 hours of delivery.
Customers may be required to provide:
- Order Number
- Clear photographs of the product
- Images of the packaging
- A brief description of the issue
Failure to report such issues within the specified timeframe may affect the eligibility of the claim.
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5. Return Request Process
To initiate a return:
1. Contact our Customer Support Team through our official email or customer care number.
2. Provide your Order ID and reason for return.
3. Share photographs if requested.
4. Wait for return approval.
5. If approved, our logistics partner will arrange a pickup where service is available.
If reverse pickup is unavailable in your location, customers may be requested to self-ship the product to our designated return address.
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6. Quality Inspection
Every returned product undergoes a detailed quality inspection after it reaches our warehouse.
Our inspection team checks:
- Product condition
- Original tags
- Packaging
- Signs of use
- Washing
- Damage
- Missing accessories
BLUBBER reserves the right to reject returns that fail our inspection.
The decision of our Quality Control Team shall be final regarding return eligibility.
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7. Refund Process
Once the returned product successfully passes quality inspection, your refund will be initiated within 5–7 business days.
Actual credit timelines may vary depending on your payment provider or banking institution.
Customers will receive confirmation once the refund has been processed.
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8. Refund Method
Refunds will be processed using the original payment method wherever possible.
Prepaid Orders
Refunds for prepaid orders will be credited back to the original payment source used during checkout.
Cash on Delivery (COD) Orders
Since COD payments are collected in cash, refunds will be processed through:
- Bank Transfer
- UPI Transfer
Customers may be required to provide valid bank account or UPI details for processing the refund.
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9. Cancellation Policy
Orders may be cancelled before they are packed or dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
Customers may instead request a return after delivery, subject to the terms of this Policy.
BLUBBER reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Payment verification issues
- Suspected fraudulent transactions
- Technical errors
Where applicable, a full refund will be processed.
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10. Shipping Charges
Original shipping charges, COD handling fees, gift wrapping charges, or other service fees are generally non-refundable, except where:
- A wrong product has been delivered.
- A defective or damaged product has been delivered.
- The return has been approved due to an error on our part.
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11. Rejected Returns
Returned products may be rejected if:
- The product has been used.
- Tags are missing.
- Packaging is incomplete.
- The product is damaged due to customer handling.
- Return request is made after the permitted return window.
- The product does not match the original order.
Rejected products may be shipped back to the customer.
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12. Abuse of Return Policy
BLUBBER reserves the right to refuse returns or suspend customer accounts if repeated abuse of the Return Policy is detected.
Examples include:
- Excessive return requests.
- Returning worn products.
- Fraudulent refund claims.
- Misuse of promotional purchases.
Such actions may result in permanent restriction of return or COD facilities.
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13. Force Majeure
BLUBBER shall not be responsible for delays in processing returns or refunds caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, pandemics, courier disruptions, or technical failures.
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14. Policy Updates
BLUBBER reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically before making a purchase.
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15. Contact Us
If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us:
BLUBBER
A Brand of DESIRE CLOTHING PRIVATE LIMITED
Customer Care: +91 92748 17595
Email: team.desireclothing@gmail.com
Registered Office:
Unit-06, Radhe Kishan Business Park,
Naroda Link Road, Isanpur,
Ahmedabad – 382443, Gujarat, India.
CIN: U14109GJ2025PTC169906
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Final Note
At BLUBBER, every product is carefully designed, manufactured, and quality-checked before dispatch. Our Return & Refund Policy is intended to provide a fair, transparent, and hassle-free experience while protecting both our customers and our business from misuse.
We appreciate your trust in BLUBBER and remain committed to delivering premium-quality products and reliable customer service